Nobody ever said running a successful business would be easy, did they?
Many of the most common struggles of small businesses are often external and seemingly beyond our control. For example, we have no say in what our competition decides to do in regard to their product launches, pricing, or marketing. Likewise, we can do everything in our power to understand our customer base inside and out, but that doesn’t mean we hold the keys to their economic well-being or spending potential.
That being said, the downfalls of many seemingly bright start-ups actually occur due to an internal implosion. As the old adage goes, “you’re only good as the company you keep.”
And to borrow from another saying, businesses today are only as strong as their weakest link.
Ask yourself: are you surrounding yourself with success in terms of your term and their operations?
Team-building and project management represent cornerstones of modern commerce: you can’t expect to succeed in today’s cutthroat entrepreneurial landscape without the proper people on your side and processes in place. Through the following steps you can ensure that everyone’s on the same page and you have your internal operations in order without fail.
Strength Through Certification
From running day-to-day operations to ensuring a high-quality experience for your customers, your IT infrastructure must be absolutely on point to ensure your business’ efficiency. Don’t overlook how your IT orientation can play a huge role in your business’ ability to effectively communicate and stay organized versus waste valuable time. It may be worthwhile to have any IT or QA managers on your team get their ITIL certification as means of keeping your company’s tech in optimal order.
Rethink Your Hiring Process
How can you ensure that you hire the best talent possible? For starters, you should strive to be very selective in terms of who you bring on deck. Keep the following in mind as barriers to entry to help you weed out any unqualified or less-than-stellar candidates:
- Set clear expectations in terms of past work, certifications and education: have your potential hires proof concrete proof of their qualifications if possible
- Don’t overlook personality: you want to hire someone you want to stick around rather than bounce from job to job because you don’t get along
- Consider hiring remote workers or looking beyond your backyard: given the wealth of freelancers out there, you may be surprised at the sort of talent you can find when you aren’t tied to a zip code
Build a Strong Rapport With Your Team
If you consider yourself to be a “hands off” manager, rethink your approach. When your team starts to feel disconnected from you and your company, their performance may slip as a result. Especially in an era where millennial hires want to feel close to their higher-ups, strive to get the trenches with your team and provide positive reinforcement wherever people.
Be a Good Listener
Obviously you should listen to the questions and concerns of your team to avoid any potential pitfalls. That being said, you should actually show your team that you’re listening and be open to their suggestions rather than close your ears. The more open the lines of communication are between you and your team, the better.
Don’t let internal strife blow up your business. Instead, beef up your internal operations with the proper tech in place, coupled with hiring talented employees that want to work for you for the long-term.